1. Overview
This policy explains when members may request refunds for Jaspector memberships and related paid services.
2. Membership Tiers Covered
This policy applies to the following membership tiers:
- Coach: $9/month
- Pro: $49/month
- Project: $149/month
The free tier does not require payment and therefore has no refund component.
3. First Payment Refund Window
First-time paid members may request a full refund within 30 days of the initial paid signup date.
- Applies to the first paid month only
- Available once per customer account
- Refund requests must be sent to support@jaspector.com within the 30-day window
4. Renewals and Later Billing Periods
After the initial refund window, membership charges are generally non-refundable. You may still cancel at any time to prevent future renewals.
Cancellation stops future billing but does not automatically create a refund for the current paid period.
5. Additional Services
If Jaspector offers additional one-time paid services tied to your membership, those services may have separate refund terms disclosed at the time of purchase. Unless otherwise stated, completed work is non-refundable.
6. Duplicate or Incorrect Charges
If you were billed in error, charged twice, or charged after a valid cancellation, contact billing@jaspector.com. If we confirm the issue, we will correct it and issue the appropriate refund.
7. How to Request a Refund
- Email support@jaspector.com with the subject line Refund Request
- Include the email address associated with your membership
- Include the date of purchase and any context that helps us identify the charge
8. Processing Time
Approved refunds are typically processed within 5 to 7 business days, though your bank or card issuer may take additional time to post the credit.
9. Chargebacks
If you believe a charge is incorrect, contact us before initiating a chargeback. Many billing issues can be resolved faster directly.
10. Policy Updates
We may update this policy from time to time. The revised version becomes effective when posted with a new last updated date.
11. Contact
Questions about refunds may be sent to support@jaspector.com or billing@jaspector.com.