Last Updated: February 16, 2026

Jaspector Refund Policy

Our Commitment to Customer Satisfaction

At Jaspector, we want you to be completely satisfied with our AI-powered property guidance service. This Refund Policy explains when and how you can request a refund for our services.

Quick Summary:

• 30-day money-back guarantee for first-time monthly subscribers
• 7-day refund window for premium add-on services (if not delivered)
• No pro-rated refunds for partial months
• No refunds for services already delivered

1. Monthly Subscription Refund Policy

1.1 30-Day Money-Back Guarantee (First-Time Subscribers)

Who Qualifies:

• First-time Jaspector subscribers only
• Must request refund within 30 days of initial signup date
• Applies to the $9/month Basic Plan

What You Get:

• Full refund of your first month's subscription fee
• No questions asked (though feedback appreciated)
• Processed within 5-7 business days

How to Request:

1. Email support@jaspector.com with "Refund Request" in subject line
2. Include your account email address and reason for cancellation (optional)
3. We'll confirm your refund request within 1-2 business days

What Happens After Refund:

• Your Jaspector account will be deactivated
• You will lose access to email advisory services immediately
• Conversation history and project data will be deleted per our data retention policy

1.2 Subsequent Months (No Refund)

After your first 30 days, monthly subscription fees are non-refundable. However, you can:

• Cancel anytime to stop future billing (no penalty)
• Retain access through the end of your current billing period
• Rejoin later without losing your data (if within 90 days)

Why No Pro-Rated Refunds? Our AI agents incur costs throughout the month (API usage, infrastructure). Unlike SaaS tools you might not use, our service delivers value with each email exchange. Canceling mid-month means you keep access through the period you paid for.

2. Non-Refundable Services

The following are NOT eligible for refunds under any circumstances:

3.1 Educational Course (if/when launched)

• Digital courses are non-refundable after 30 days of access
• No refunds if you've completed more than 25% of course content
• Exceptions made only for technical access issues on our end

3.2 Completed Services

• Any service fully delivered is non-refundable
• Email advisory services rendered during your subscription period
• Contractor introductions already made
• Reports, documents, or recommendations already sent

3.3 Duplicate Charges

If you were charged twice due to a billing error, we will refund the duplicate charge. This is not a discretionary refund — it's correcting our mistake.

4. Refund Processing

4.1 Timeline

• Approval: Refund requests reviewed within 1-2 business days
• Processing: Approved refunds processed within 5-7 business days
• Bank Posting: Your bank may take an additional 3-5 business days to post the refund

Total time: Expect 7-14 business days from request to funds in your account.

4.2 Refund Method

• Refunds are issued to the original payment method used for purchase
• We process refunds through Stripe payment processor
• If your card has expired, contact your bank to update forwarding information
• We cannot issue refunds via check, PayPal, or alternative methods

4.3 Confirmation

You will receive email confirmation when:

1. Your refund request is received
2. Your refund is approved (or denied, with explanation)
3. Your refund is processed (include Stripe transaction ID)

5. Exceptions and Special Circumstances

5.1 Technical Issues (Our Fault)

If you experience service disruptions due to technical problems on our end:

• Email outages lasting >48 hours may qualify for partial refund
• AI agent errors resulting in incorrect/harmful advice may qualify for refund
• Data loss or privacy breaches may qualify for refund

You must report technical issues within 7 days for refund consideration.

5.2 Fraudulent Charges

If you believe you were charged fraudulently:

1. Contact us immediately at billing@jaspector.com
2. We will investigate and refund if fraud is confirmed
3. You may also dispute the charge with your bank

5.3 Deceased Account Holder

If an account holder passes away, immediate family may request a refund of unused services. Please contact support@jaspector.com with documentation.

5.4 Service Termination by Jaspector

If we terminate your account due to Terms of Service violations, no refund is provided. You forfeit all fees paid.

6. How to Request a Refund

Step 1: Email Us

Send email to support@jaspector.com with:

• Subject Line: "Refund Request"
• Include: Your account email, reason for refund, purchase date

Step 2: Wait for Confirmation

We'll respond within 1-2 business days to:

• Confirm receipt of your request
• Ask clarifying questions if needed
• Approve or deny the refund

Step 3: Refund Processing

If approved:

• Refund processed within 5-7 business days
• You'll receive confirmation email with transaction details
• Funds appear in your account 3-5 days later

7. Refund Denial Reasons

Your refund request may be denied if:

• You request a refund after the eligibility window (30 days for subscription, 7 days for add-ons)
• Service has already been fully delivered
• You violate Terms of Service (abuse, fraud, prohibited use)
• You've already received a refund in the past (one-time 30-day guarantee)
• You request a pro-rated refund for mid-month cancellation

If your refund is denied, we'll explain why and offer alternatives (e.g., credit toward future services, cancellation without refund).

8. Cancellation Without Refund

You can cancel your subscription anytime without requesting a refund:

• Email support@jaspector.com with "Cancel Subscription"
• Your account remains active through the end of the current billing period
• No further charges after cancellation processes
• You can reactivate later if you change your mind

Cancellation does not equal Refund. Canceling stops future billing but does not refund current month.

9. Chargebacks and Disputes

9.1 Contact Us First

If you're considering a chargeback (credit card dispute), please contact us first. Most issues can be resolved faster through direct communication than through your bank.

9.2 Chargeback Consequences

If you file a chargeback:

• We will respond to your bank with documentation of services rendered
• Your Jaspector account will be suspended pending resolution
• If the chargeback is found invalid, your account may be permanently terminated
• You may be responsible for chargeback fees ($15-25 depending on processor)

9.3 Legitimate Disputes

We understand mistakes happen. If you believe you were charged incorrectly:

1. Email billing@jaspector.com with details
2. We'll investigate and issue a refund if appropriate
3. No need to involve your bank unless we're unresponsive (we respond within 48 hours)

10. California Consumer Rights

As a California-based company, we comply with California consumer protection laws.

California residents have the right to:

• Request refund status and processing timeline
• File complaints with the California Attorney General if refund is wrongfully denied
• Contact the Complaint Assistance Unit: (800) 952-5210

We do not penalize customers for requesting refunds or exercising consumer rights.

11. Updates to This Policy

We may update this Refund Policy periodically. Changes will be:

• Posted on our website with a new "Last Updated" date
• Emailed to active subscribers (for material changes)

Continued use of Jaspector after changes constitutes acceptance of the updated policy.

12. Questions or Concerns?

If you have questions about our refund policy:

Email: support@jaspector.com or billing@jaspector.com
Subject Line: "Refund Policy Question"
Response Time: Within 1-2 business days

Refund Policy Quick Reference