Last Updated: February 16, 2026

Jaspector Privacy Policy

1. Introduction

DALANA LLC ("Jaspector," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered email-based property assistant service.

This policy applies to all information collected through:

• Our website (www.jaspector.com)
• Email communications with our AI agents
• Mobile applications (if applicable)
• Third-party platforms and services

By using Jaspector, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Name and email address
• Billing address and payment information (processed by Stripe)
• Property address(es) for service delivery
• Phone number (optional)

Service-Related Information:

• Email communications with our AI agents
• Project descriptions and construction questions
• Property photos and documents you upload
• Preferences for contractors and project scope
• Feedback and survey responses

Premium Service Information:

• Contractor preferences for vetting services
• Project scope documents for development services
• Contract documents for review services

2.2 Information Collected Automatically

Usage Data:

• Email open and response rates
• Feature usage and engagement metrics
• Service access dates and times
• Device information (type, operating system, browser)

Cookies and Tracking Technologies:

• Website cookies for session management
• Analytics cookies (Google Analytics, if applicable)
• Marketing cookies (if you consent)

For detailed cookie information, see our Cookie Policy (Section 11).

2.3 Information from Third Parties

Third-Party Services:

• Gmail API data (with your authorization) for email automation
• Stripe payment information
• Contractor license verification data from California State License Board (CSLB)

Publicly Available Information:

• Contractor reviews and ratings (for matching services)
• Property records (for context, if publicly available)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Provide AI-powered construction guidance via email
• Match you with appropriate contractors
• Process subscription billing and payments
• Deliver premium add-on services (vetting, scope, contract review)
• Communicate service updates and support

3.2 AI System Operation

CRITICAL DISCLOSURE: Your email communications are processed by advanced artificial intelligence systems, including:

• Anthropic Claude API: For natural language understanding and response generation
• Jaspector AI Agents: Our proprietary multi-agent system
• Supabase Database: For conversation memory and context storage

AI Training Data:

• Your communications may be used to improve Jaspector's AI systems
• We anonymize data before using it for training purposes
• You may opt-out of training data usage (see Section 9)
• We do NOT send identifiable data to third-party AI training programs without consent

3.3 Business Operations

• Analyze service usage to improve features
• Conduct research and development
• Prevent fraud and ensure security
• Comply with legal obligations
• Enforce our Terms of Service

3.4 Marketing (with consent)

• Send promotional emails about new features or courses
• Display targeted advertisements (if applicable)
• Conduct customer satisfaction surveys

You may opt-out of marketing at any time (see Section 9).

4. How We Share Your Information

4.1 Service Providers (Processors)

We share information with third-party service providers who perform services on our behalf:

Essential Service Providers:

• Anthropic (Claude API): AI conversation processing
• Stripe: Payment processing
• Supabase: Database and backend infrastructure
• Email Service Providers: Gmail API integration for email delivery

Analytics Providers:

• Google Analytics (website usage, if applicable)
• Email analytics platforms (open/click rates)

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Contractor Matching

When you request contractor referrals, we may share:

• Your name and contact information
• Property address and project location
• Project description and scope
• Budget range (if provided)

You control this sharing: We only share with contractors you approve for matching.

4.3 Legal Compliance and Protection

We may disclose information when required by law or to:

• Comply with subpoenas, court orders, or legal processes
• Investigate fraud, security issues, or Terms of Service violations
• Protect the rights, property, or safety of Jaspector, our users, or the public
• Defend against legal claims

4.4 Business Transfers

If Jaspector is acquired, merged, or sells assets, your information may be transferred to the acquiring entity. We will notify you via email of any such change in ownership.

4.5 Aggregated and Anonymized Data

We may share aggregated, non-identifiable data for:

• Industry research and reports
• Marketing materials
• AI model improvements

This data cannot be traced back to individual users.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• Encryption in transit (TLS/SSL) for all data transmission
• Encryption at rest for stored data (Supabase encryption)
• Secure API authentication and access controls
• Regular security audits and vulnerability assessments

Operational Safeguards:

• Limited employee access to personal information (need-to-know basis)
• Confidentiality agreements with all team members
• Incident response plan for data breaches

5.2 Payment Security

Payment information is processed by Stripe, a PCI-DSS Level 1 certified provider. We do not store full credit card numbers on our servers.

5.3 No Absolute Guarantee

While we strive to protect your information, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access resulting from circumstances beyond our control.

5.4 Breach Notification

In the event of a data breach affecting your personal information, we will notify you via email within 72 hours of discovery, as required by California law.

6. Data Retention

6.1 Retention Periods

We retain your information for as long as necessary to provide services and comply with legal obligations:

Active Accounts:

• Account information: Duration of subscription + 1 year
• Email communications: 2 years for service quality and dispute resolution
• Payment records: 7 years (IRS requirement)

Closed Accounts:

• Basic information retained for 1 year post-cancellation
• Financial records retained for 7 years
• Anonymized data may be retained indefinitely

6.2 Deletion Requests

You may request deletion of your information at any time (see Section 9). We will delete data within 30 days unless legally required to retain it.

7. Your Privacy Rights

7.1 California Consumer Privacy Act (CCPA) Rights

California residents have the following rights:

Right to Know:

• What personal information we collect
• How we use and share it
• Categories of third parties receiving it

Right to Delete:

• Request deletion of your personal information (subject to legal exceptions)

Right to Opt-Out:

• Opt-out of "sale" of personal information (NOTE: We do not sell your data)

Right to Non-Discrimination:

• Equal service and pricing regardless of privacy rights exercised

Right to Correct:

• Request correction of inaccurate personal information

Right to Limit Use of Sensitive Information:

• Limit use of sensitive personal information (e.g., precise geolocation, if collected)

7.2 How to Exercise Rights

To exercise your CCPA rights:

1. Email us at privacy@jaspector.com
2. Include "CCPA Request" in the subject line
3. Specify which right(s) you wish to exercise
4. Provide verification information (name, email, account details)

We will respond within 45 days (extendable to 90 days for complex requests).

7.3 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. The agent must provide written authorization from you.

7.4 Verification Process

To protect your privacy, we verify your identity before processing requests by:

• Matching email address to our records
• Requesting additional account information
• Sending verification codes to your registered email

8. Children's Privacy

Jaspector is not intended for users under 18 years old. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it immediately.

If you believe a child has provided information to us, contact privacy@jaspector.com.

9. Your Choices and Controls

9.1 Marketing Opt-Out

Unsubscribe from marketing emails by:

• Clicking "Unsubscribe" in any marketing email
• Emailing support@jaspector.com with "Unsubscribe" in subject
• Updating preferences in your account settings (if available)

Note: You cannot opt-out of transactional emails (billing, service updates, legal notices).

9.2 Cookie Management

Control cookies through:

• Your browser settings (block or delete cookies)
• Our cookie consent banner (when implemented)
• Privacy settings on our website

Disabling cookies may limit functionality.

9.3 AI Training Data Opt-Out

To opt-out of using your data for AI system training:

• Email privacy@jaspector.com with "Opt-Out AI Training" in subject
• Your future communications will not be used for training
• Past anonymized data may remain in training datasets

9.4 Account Deletion

Delete your account by:

• Emailing support@jaspector.com with "Delete Account" in subject
• Following account deletion instructions (if available in-app)

Account deletion is permanent and cannot be reversed.

10. International Data Transfers

Jaspector operates in the United States. If you access our service from outside the U.S., your information will be transferred to, stored, and processed in the U.S.

Privacy Shield Considerations:

• U.S. privacy laws may differ from your country
• By using Jaspector, you consent to transfer of your information to the U.S.
• We comply with GDPR for European users (if applicable)

11. Cookies and Tracking Technologies

11.1 Types of Cookies We Use

Essential Cookies:

• Session management
• User authentication
• Security features

Analytics Cookies:

• Google Analytics (if enabled) — tracks website usage
• Email open/click tracking

Marketing Cookies:

• Advertising personalization (if you consent)
• Social media integration

11.2 Third-Party Cookies

Our website may include third-party services that set their own cookies:

• Google Analytics
• Stripe payment processing
• Social media widgets

We do not control third-party cookies. Review their privacy policies for details.

11.3 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. You may disable cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our data practices
• Legal requirements
• Service features

Notice of Changes:

• "Last Updated" date at the top of this document
• Email notification to registered users for material changes
• Prominent notice on our website

Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, concerns, or to exercise your rights:

DALANA LLC — Privacy Team
Email: privacy@jaspector.com
General Support: support@jaspector.com
Website: www.jaspector.com

Response Time: We aim to respond to privacy inquiries within 10 business days.

14. California-Specific Disclosures

14.1 Information We Collect (CCPA Categories)

*Limited sensitive information may include precise geolocation (property address) and communications content. We do not collect government IDs, financial account credentials, or health data.

14.2 Data Sharing Practices

We have shared information with the following categories of third parties in the past 12 months:

• Service providers (Anthropic, Stripe, Supabase)
• Contractors (with your consent for matching)
• Analytics providers (Google Analytics, if applicable)

We do NOT sell personal information.

14.3 California Shine the Light Law

California residents may request information about disclosure of personal information to third parties for direct marketing purposes. Contact privacy@jaspector.com with "Shine the Light Request" in the subject line.

15. GDPR Compliance (for EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

Legal Basis for Processing:

• Consent (for marketing and optional features)
• Contract performance (service delivery)
• Legal obligations (compliance)
• Legitimate interests (fraud prevention, service improvement)

GDPR-Specific Rights:

• Right to access and portability
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Acknowledgment

BY USING JASPECTOR, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.

You specifically acknowledge:

1. Your email communications are processed by AI systems
2. Information may be shared with contractors for matching services
3. You have rights under California law (CCPA) to access, delete, and control your information
4. You may opt-out of marketing and AI training data usage

If you do not agree to this Privacy Policy, do not use Jaspector's service.