Last Updated: February 16, 2026

Jaspector Terms of Service

1. Acceptance of Terms

Welcome to Jaspector! These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and DALANA LLC ("Jaspector," "we," "us," or "our"), governing your use of our AI-powered email-based property assistant service.

By subscribing to, accessing, or using Jaspector's services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Service Description

2.1 Overview

Jaspector provides an AI-powered email-based advisory service designed to help homeowners navigate property maintenance, construction projects, and contractor selection. Our service includes:

2.2 AI-Powered Service Disclosure

IMPORTANT NOTICE: Jaspector's primary service interface consists of AI-powered agents. When you communicate with our team members via email, you are interacting with advanced artificial intelligence systems designed to provide helpful construction and property guidance. While our AI agents are trained on extensive construction knowledge and best practices, they are not human professionals and do not replace licensed contractors, engineers, or inspectors.

2.3 Subscription Plans

Pricing is subject to change with 30 days' notice to active subscribers.

3. Scope of Service and Limitations

3.1 Educational Guidance Only

CRITICAL DISCLAIMER: Jaspector provides educational information and general guidance only. Our service:

3.2 No Professional Licensing

Jaspector and its AI agents are not licensed contractors, engineers, architects, or inspectors. Our guidance is based on general construction knowledge and best practices but cannot account for all site-specific conditions, local building codes, or unique property characteristics.

3.3 Requirement for Professional Consultation

You acknowledge and agree that:

4. Contractor Referral Services

4.1 Matching Service

Jaspector may connect you with contractors in our network based on your project needs and location. This matching service is provided for convenience only.

4.2 No Guarantees or Endorsements

IMPORTANT: Jaspector does NOT:

4.3 Customer Due Diligence

You are solely responsible for:

4.4 Contractor Relationships

Any contractual relationship formed between you and a referred contractor is entirely separate from your relationship with Jaspector. We are not a party to such agreements and bear no responsibility for disputes arising from them.

5. Subscription Terms

5.1 Billing

5.2 Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date.

5.3 Price Changes

We may change subscription prices with 30 days' advance notice via email. Price changes apply to subsequent billing periods. If you do not agree to a price increase, you may cancel your subscription before the new rate takes effect.

5.4 Cancellation

You may cancel your subscription at any time by:

Cancellation takes effect at the end of your current billing period. You will retain access to services through that date.

6. Refund Policy

6.1 30-Day Money-Back Guarantee

First-time subscribers may request a full refund within 30 days of initial signup if not satisfied with the service. To request a refund, email support@jaspector.com with "Refund Request" in the subject line.

6.2 Premium Add-On Services

Premium services (vetting, scope development, contract review) are refundable within 7 days of purchase if services have not yet been delivered. Once delivered, these services are non-refundable.

6.3 No Pro-Rated Refunds

We do not offer pro-rated refunds for partial months of service except as required by law.

7. Intellectual Property

7.1 Jaspector Ownership

All content, software, designs, logos, and materials provided through Jaspector's service are owned by DALANA LLC or our licensors. You may not:

7.2 Customer Content

You retain ownership of information, photos, and project details you share with Jaspector. By using our service, you grant us a limited license to use this information to provide services, improve our AI systems, and generate anonymized training data.

7.3 Course Content (if applicable)

Any educational courses purchased from Jaspector are licensed for personal use only. You may not resell, redistribute, or publicly share course materials.

8. Privacy and Data Use

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Jaspector, you consent to our data practices as described in the Privacy Policy.

Key points:

9. User Conduct and Prohibited Uses

You agree NOT to use Jaspector's service to:

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JASPECTOR'S SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

California customers have certain rights that cannot be waived, including warranties implied by law. This disclaimer does not affect those statutory rights.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW:

11.1 No Consequential Damages

Jaspector shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

11.2 Liability Cap

Our total liability to you for any claim arising from these Terms or use of our service shall not exceed the amount you paid to Jaspector in the 12 months preceding the claim, or $100, whichever is greater.

11.3 California Exceptions

Some states do not allow limitations on implied warranties or exclusion of certain damages. If California law prohibits any portion of this limitation, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless DALANA LLC, its officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

13. Dispute Resolution

13.1 Informal Resolution

Before filing any legal claim, you agree to contact us at support@jaspector.com to attempt to resolve the dispute informally. We will attempt to resolve the issue within 30 days.

13.2 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration Terms:

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings.

13.4 Small Claims Exception

Either party may bring an individual action in small claims court as an alternative to arbitration.

13.5 Injunctive Relief

Either party may seek injunctive or equitable relief in court to protect intellectual property rights.

14. Modifications to Terms

We may modify these Terms at any time by:

Continued use of Jaspector after changes take effect constitutes acceptance of the new Terms. If you do not agree to changes, you must cancel your subscription.

15. Termination

15.1 Termination by You

You may terminate your subscription at any time as described in Section 5.4.

15.2 Termination by Jaspector

We may suspend or terminate your access immediately if you:

15.3 Effect of Termination

Upon termination:

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jaspector regarding our service.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

16.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

16.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations to any successor entity.

16.5 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

16.6 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet service failures.

16.7 Contact Information

For questions about these Terms, contact us at:

DALANA LLC
Email: support@jaspector.com
Website: www.jaspector.com

16.8 Notice Requirements

Legal notices to Jaspector must be sent via email to support@jaspector.com or via certified mail to our registered agent address on file with the California Secretary of State.

17. California-Specific Consumer Rights

California residents have the right to:

To exercise these rights, email privacy@jaspector.com or visit our website.

California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

Acknowledgment

BY CLICKING "I AGREE," SUBSCRIBING TO JASPECTOR, OR USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT:

  1. Jaspector provides AI-powered educational guidance, not professional services
  2. You must consult licensed professionals for all construction work
  3. Jaspector does not guarantee contractor quality or project outcomes
  4. You waive the right to participate in class actions
  5. Disputes will be resolved through binding arbitration in California

If you do not agree to these Terms, do not use Jaspector's service.